What is the Loudoun County 

Tourism Ambassador Program? 

The Loudoun County Tourism Ambassador Program is a multi-faceted program that serves to increase tourism by inspiring front-line employees and volunteers to turn every visitor encounter into a positive experience. When visitors have a positive experience, they are more likely to return in the future and also share their experience with others. Everyone benefits – the visitor, the industry, the local economy, the hospitality professional and the community as a whole.

  By becoming a Certified Tourism Ambassador™ you’ll have the tools and knowledge necessary to create a more memorable visitor experience and you’ll reap the benefits. Being a CTA is a great achievement!

How do I become a CTA?

Simply follow the link below and register online for a local CTA certification course!   Remember to review the curriculum and be prepared to complete the required reading. Anticipate four to six hours of reading, followed by a three to four hour class, which includes an open book certification test.

***  From July 19 through September 10 the On-Line Registration system will be down ***

If you would like to sign up for a class, please contact Jenn Bodamer at bodamer@visitloudoun.org 

 

Program Curriculum

                                                                                                                                                                          Module 1: The Power of Tourism
                                                                                                                                                                          Module 2: Discovering Loudoun
                                                                                                                                                                          Module 3: Knowing, Finding, Using Resources
                                                                                                                                                                        Module 4: Exceeding Customer Expectations


Program Requirements

Every certification program requires successful completion of a core curriculum.  The requirements to earn the CTA designation are to complete required reading, attend a half-day training session, complete learning assignments and take an open book examination.  Upon successful completion, participants will earn the Certified Tourism Ambassador™ designation and receive a CTA certificate and lapel pin. 

There is a one-time non-refundable, non-transferable application fee of $45 per person.  An annual renewal process and fee of $25 are also necessary to maintain your certification. 

Upcoming Class Schedule 

September 8,  2021  9:00 AM -12:30 PM   Virtual Training

October 13, 2021  9:00 AM -12:30 PM    In Person at Visit Loudoun

November 10, 2021  9:00 AM -12:30 PM    In Person at Visit Loudoun

December 7, 2021  9:00 AM -12:30 PM In Person at Visit Loudoun

 

For Employers

Tourism is big business not only to large cities, but also to small communities in the United States and around the world. Visitors spend money attending to business, tourism attractions, or learning about the history of the area. This infusion of “new money” into the local economy often holds local tax increases at bay and gives Loudoun extra money to enhance its infrastructure-making the destination more appealing over time. As a result, destinations spend lots of money courting business and leisure travelers.

But in reality, no amount of money will make up for the visitor having a bad experience, which negatively impacts Loudoun’s brand and overall image as a destination.

The Loudoun County Tour Ambassador program teaches front-line employees and volunteers best practices and ensures that they understand their role in increasing tourism. It helps your front-line employees increase their knowledge of the region and provides answers to the variety of questions received from visitors; and gives your front-line a chance to meet one another, learn from each other’s experiences and celebrate together! 

 

For Employees and Volunteers

What separates the Loudoun County Tourism Ambassador Program from other training programs is that it’s a certification, not just training. Employees and volunteers who complete the program receive a credential and accompanying initials that can be used behind the person’s name to denote their commitment to their profession as a Certified Tourism Ambassador ™ 

CTA Networking Events

 

Tarara Summer Concert Series, July 24th

Tarara Summer Concert Series is back for 2021!   Visit Loudoun is excited to host Still Surfin' with Dave White - Beach Boys Tribute on July 24th from 6:00 – 9:30 pm and would like to invite you as our guests,   Join us under the Visit Loudoun tent for live music and dinner!  Your ticket and dinner will be provided, and you will be able to purchase beverages at a 25% discount.   We hope you can join us for an evening of fun music, great food and wine, and an opportunity to get to know your fellow CTAs!   Email Jenn Bodamer at bodamer@visitloudoun.org if you would like to attend.

 

Lunch and Learn, August 25th 

The Loudoun CTA Lunch and Learn is designed to be a quarterly educational and networking event for our CTA community. Each quarter a Visit Loudoun industry partner will share information and current events about their business. This presentation will be followed by Q&A and discussion.  Attending networking events such as this earns you 5 points toward your annual ambassador renewal.

More information to come about the August Lunch and Learn topic!

Resources

Questions?

Jennifer Bodamer 2

Jennifer Bodamer

Industry & Project Coordinator

Email: Bodamer@VisitLoudoun.org

Phone: 703-771-2617

Membership, CTA, Industry Relations, Marketing Team Support