Tourism Industry Jobs

The following position is now open at Visit Loudoun:

Tour & Travel Sales Manager
The Tour & Travel Sales Manager will promote and sell Loudoun County as a destination to the group and FIT markets both domestically and internationally. Target clients are tour operators, receptive operators, travel agents, AAA offices and any other markets that may be related.  Markets and promotes individual and group travel packages with hotels, attractions, events and festivals to increase visitation, overnight stays, and visitor spending; cultivates relationships with both clients as well as stakeholders to achieve annual lead and room-night sales goals. 

Key Performance Measures and Accountabilities – The metrics or key performance measures for which the role is held accountable and are necessary to meet desired business results
    -  Develops tourism product/packages in concert with local tourism industry stakeholders
    - Collects and enters lead information into Simpleview customer relationship management (CRM) system, tracks customer interactions, and
       generates performance reports
    -Generate room nights associated with the tour & travel market on a monthly basis   
    -Explores new opportunities to market the destination through leisure business, trade shows, and events​

Key Responsibilities – The critical activities required to achieve the desired business results

​    -Maintains contact through an integrated communication strategy with tour operators, travel agents, travel and event planners to promote the destination and develop awareness of the Loudoun County as a leisure destination
   -Develops and coordinates group oriented familiarization tours, sales blitzes, etc.
   -Represents the destination, Visit Loudoun, and its tourism industry at trade shows and events
   -Maintains knowledge of destination product and services through on-site visits and ongoing communication; works with tourism industry stakeholders to develop tour itineraries and packages
   -Promotes & manages services for tour & travel clients
   -Follows up on leads received from trade shows and other sources by sending/delivering requested information and assisting with special requests
   -Researches and develops the international tour market in cooperation with the state and regional marketing organizations
   -Stays current on issues, topics and trends and educates the industry on findings
   -Develops and implements a tracing and lead distribution system to evaluate the effectiveness of promotional efforts, including relevant sales data, and to record group and FIT business to the destination including hotel room nights, attraction and restaurant numbers
   -Assists with leisure tourism destination events organized/hosted by outside organizers
   -Communicates with and develops programs to educate members on issues, topics and new trends relating to leisure tourism industry (biannual e-newsletter)
   -Investigates and resolves customer requests, issues and concerns with deliveries, referrals and industry responses, etc.  
   -Develop & promote seasonal campaigns with marketing department  
   -Maintains ongoing support and dialogue with all groups/committees related to tourism development; represents Visit Loudoun at industry board and committees; including state organizations, ABA, NTA, US Travel; actively participates with the state tourism office & regional partners

Essential Work Experience – The combination of jobs or critical experiences related to the position that provide the basis for achieving sustained high levels of performance for the role 
   -Experience in hospitality sales, specifically in the  tour & travel and FIT markets  
   -Destination sales experience to understand how to promote the experience, not just a product, to a wide range of clients and customers
   -Event planning, execution and/or management  
   -Experience with Simpleview CRM or equivalent preferred
   -Fluency in a second language preferred but not required

Key Skills and Knowledge – The combination of skills (non-technical) and knowledge related to the position that are essential to achieving high performance levels within the given role
   -Knowledge of both the customer needs and local tourism industry expectations to align customer needs to industry offerings  
   -Excellent social and professional skills
   -Effective communicator and listener
   -Strong knowledge of the destination and its offerings
   -Good organizational skills to keep track of multiple projects
   -High self-motivation
   -A deep passion for the work and promoting Loudoun County and its offerings
   -Ability to travel
   -Able to stay on top of current events & trends within Loudoun County and among the industry
   -Deep industry knowledge and involvement
   -Ability to meet deadlines
   -Robust competitor knowledge
   -Strict attention to detail
   -Visionary outlook and the ability to anticipate crucial next steps in development of the destination’s tour & travel product
   -An open minded person, outgoing and personable

Deadline for resume submissions: January 15, 2017

Please submit cover letter and resume to Harp@Visit Loudoun.org or via mail (No Phone Calls Please):
Visit Loudoun
c/o Greg Harp, Director of Finance & Admin
112-G South Street, SE
Leesburg, VA 20175